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Category Archives: Tech
Will DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it.
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Nvidia just became the world’s largest company amid AI boom
Nvidia on Tuesday exceeded Apple’s market capitalization to become the world’s largest company, on the strength of a global AI push. As Bloomberg notes, the chipmaker has experienced an astronomical 850% growth since the tail end of 2022. Nvidia was … Continue reading
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Amazon CEO Andy Jassy denies that 5-day office mandate is a ‘backdoor layoff’
Amazon CEO Andy Jassy denied speculation that the recently announced RTO mandate was made to further reduce headcount or appease city officials.
Super Micro shares plunge 17% after company says no timetable for annual results, issues weak guidance
Super Micro, the embattled server maker, reported preliminary first-quarter results on Tuesday.
How to Become a Chief Information Officer: CIO Cheat Sheet
If you want to pursue a path toward becoming a CIO, here’s your guide to salaries, job markets, skills and common interview questions.
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Canoo’s CFO and top lawyer are the latest executives to leave
EV startup Canoo has lost its chief financial officer and its head lawyer, the latest in a string of executive departures as the company continues to struggle to find mass adoption of its electric work vans. CFO Greg Ethridge and … Continue reading
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X reinstates SwapYourVote’s account after suspending it as spam
In the final days leading up to the U.S. presidential election, Elon Musk’s X suspended the official account of a progressive-donor-backed ballot initiative called SwapYourVote. The volunteer-run website tries to get third-party voters in swing states to cast their ballots … Continue reading
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Nvidia passes Apple as world’s most valuable company
Nvidia shares have nearly tripled this year as demand continues to swell for the company’s graphics processing units.
6 Ways to Automate Key Elements of a Call Center Workflow
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.
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5 Key Call Center Software Features + How to Judge Them
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.
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