Category Archives: Tech

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5 Proven Benefits of Contact Center Workforce Optimization

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.

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Telegram quietly enables users to report private chats to moderators after founder’s arrest

Telegram has quietly updated its policy to allow users to report private chats to its moderators following the arrest of founder Pavel Durov in France over “crimes committed by third parties” on the platform.  The messaging app, which serves nearly … Continue reading

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Telegram Founder Pavel Durov Defends App in First Comments Since Arrest

Pavel Durov, held in France since last month, blamed “growing pains” for the company’s problems and pledged to make improvements.

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Telegram CEO Durov says his arrest ‘misguided’

Pavel Durov has hit back at French authorities following his arrest in Paris last week.

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“Stop harassing Starlink,” SpaceX President tells Brazilian judge

SpaceX President Gwynne Shotwell made a public plea to one of Brazil’s top judicial figures on Thursday, asking him to “please stop harassing Starlink” amid the ongoing battle in the country against Elon Musk’s social media business X.  Musk has … Continue reading

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Salesforce to acquire startup Own for $1.9 billion in cash

Salesforce’s deal machine is clearly working again, following announcements about small acquisitions such as PredictSpring and Tenyx.

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Close CRM Review (2024): Features, Pros, Cons, and Pricing

Get an in-depth review of Close CRM, covering its features, pricing, pros, and cons. Find out if it’s the right tool for your sales team.

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OSOM is shutting down on Friday

OSOM always had a difficult road, with plans to launch a privacy-focused handset. © 2024 TechCrunch. All rights reserved. For personal use only.

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Broadcom says it will sell $12 billion in AI parts and custom chips this year

Broadcom CEO Hock Tan said in a statement that the company expects to record $12 billion in sales from AI parts and custom chips in fiscal 2024.

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Trump says Musk could head ‘government efficiency’ force

In a speech at an economic club Thursday, the former president endorsed the Tesla boss’s idea for a task force on government spending

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