Monthly Archives: January 2025

How to Pick the Right Omnichannel Contact Center

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them.

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How to Use the Apache Web Server to Install and Configure a Website

If you’ve never deployed a website with the Apache web server, you’re about to learn how.

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Mastodon CEO calls Meta’s moderation changes ‘deeply troubling,’ warns users cross-posting from Threads

Mastodon CEO Eugen Rochko has spoken out about the significant moderation changes announced by Meta on Tuesday, which will see the social networking giant removing fact-checking across its apps in favor of a crowdsourced community notes feature, similar to X’s. … Continue reading

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Gamers can’t fathom how 6x CEO Elon Musk found time to best Diablo IV

On October 16 and November 20, Elon Musk tweeted videos of himself clearing the highest level of the Diablo IV video game in about 2 minutes.  While Diablo IV has been out since mid-2023, the latest “season,” called The Pit, … Continue reading

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The X-ification of Meta

By abandoning fact-checkers and loosening its Hateful Conduct policy, Meta has made clear the future it wants for its platforms.

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How to Know if a Natural Language IVR Is Worth the Cost

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.

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Ukrainian hackers take credit for hacking Russian ISP that wiped out servers and caused internet outages

The Russian ISP blamed the Ukrainian hackers for causing a “complete failure” across its internet infrastructure. © 2024 TechCrunch. All rights reserved. For personal use only.

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This Week in AI: More capable AI is coming, but will its benefits be evenly distributed?

Hiya, folks, welcome to TechCrunch’s regular AI newsletter. If you want this in your inbox every Wednesday, sign up here. The AI news cycle didn’t slow down much this holiday season. Between OpenAI’s 12 days of “shipmas” and DeepSeek’s major model … Continue reading

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AI Social Media Users Are Not Always a Totally Dumb Idea

Meta’s AI characters users might seem useless, but fake social media users can sometimes offer valuable insights into real human behavior.

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Triller launches a tool to back up users’ TikToks ahead of the U.S. ban deadline

Triller, a would-be competitor to TikTok, is hoping to capitalize on the potential for a TikTok ban in the U.S. by pitching to creators to move their content from the popular short-form video app to its own. The company has … Continue reading

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